Data deletion instructions

Overview

WhatsConnect is a business messaging platform operated by Welfinix LLP ("Welfinix", "we", "us", or "our"). We respect your privacy rights and provide clear instructions on how users — including business account owners, team members, and end-customers messaging businesses through our platform — can request the deletion of their personal data in accordance with Meta's WhatsApp Business Platform policies and applicable data protection laws.

Data we store

To provide automated business messaging and CRM capabilities via the WhatsApp Business API, WhatsConnect processes and stores the following categories of data:

• Account & Workspace Data: Account registration details, user profile names, email addresses, phone numbers, workspace settings, and subscription/billing information.
• WhatsApp Contact Data: Customer phone numbers, contact display names, custom attributes, tags, and audience segment membership created or imported by businesses.
• Message History & Logs: Inbound and outbound WhatsApp message text, message delivery and read statuses, timestamps, automated workflow triggers, and message template audit trails.
• Media References: Temporary media links, document attachments, and image references processed through WhatsApp messaging endpoints.
• Technical & Reliability Data: Operational logs, IP addresses, security audit events, and device information necessary to maintain service reliability and secure access.

How to request data deletion

Depending on how you interact with WhatsConnect, follow the relevant instructions below to request data erasure:

1. For Business Account Owners and Workspace Members

If you are a registered user or workspace owner on WhatsConnect, you may request the deletion of your account, workspace data, connected WhatsApp Business API credentials, and contact databases:

• Send an email from your registered account email address to [email protected].
• Include the subject line: "Account & Data Deletion Request".
• Specify your workspace name and whether you wish to delete specific data subsets or purge your entire workspace account.

2. For End-Customers (Messaging a Business via WhatsApp)

If you are an individual who has sent or received messages with a business using WhatsConnect, the business is the primary Data Controller/Fiduciary responsible for your contact record. You may request deletion directly from that business or through WhatsConnect:

• Direct Request: Contact the business directly to request that they remove your contact profile and messaging history from their WhatsConnect workspace.
• Assisted Request: Alternatively, email our Privacy Team at [email protected] with the subject line "End-Customer Data Deletion". Provide your WhatsApp phone number (including country code) and the name or phone number of the business you communicated with. We will verify your request and assist in removing your data from our active databases.

Deletion process and turnaround time

Once a deletion request is received and verified, we follow this timeline:

1. Acknowledgment: We will confirm receipt of your request within 3 business days.
2. Verification:We verify the requester's identity or authorization to prevent unauthorized data removal.
3. Purge & Execution: All matching personal data, messaging histories, contact attributes, and credentials will be permanently erased from active operational databases within 30 days.
4. Final Confirmation: A written confirmation will be sent to you upon completion of the deletion process.

Data retention and legal exceptions

While we process deletion requests promptly, certain data may be retained where explicitly mandated by applicable law, statutory audit requirements, or legal compliance. For example:

• Billing and Tax Records: Subscription invoices, payment transactions, and tax records are retained as required under applicable tax regulations (e.g., Goods and Services Tax / Income Tax regulations in India) for statutory accounting periods.
• Security & Fraud Prevention: Anonymized security audit logs may be retained temporarily to prevent platform abuse or comply with ongoing legal investigations.

Any retained records will remain securely isolated and restricted from general operational access until statutory retention windows expire, after which they are permanently destroyed.

Contact us

For any questions, clarifications, or support regarding data deletion or privacy controls at WhatsConnect, please reach out to our Privacy Team at [email protected].